+377 97 97 79 29
info@miells.com
14 avenue de la Costa, 98000 MonacoPrivacy Policy for MIELLS.COM
Miells Christie’s International Real Estate
Last update : December 30, 2025
1. Preambule
As part of its real estate agency activities, SAM MIELLS, hereinafter “the Agency”, is required to collect and process personal data of its clients and prospects.
Aware of the importance of ensuring data confidentiality and respect for the privacy of its clients and prospects, the Agency undertakes, in accordance with the provisions of Law No. 1.565 of December 3, 2024 relating to the protection of personal data, to implement adequate measures to ensure the protection, confidentiality and security of the personal data collected. This policy aims to inform clients and prospects about the commitments made by the Agency to ensure respect for their personal data as well as their rights concerning the processing of such data. This policy may evolve according to the legal and regulatory context.
2. Scope of Application
This policy applies to all processing of personal data of clients and prospects, implemented by the Agency.
3. Data Controller
In its capacity as Controller of the processing of personal data, the Agency is required to comply with the obligations incumbent upon it.
The Agency’s contact details are as follows: SAM MIELLS – Palais de la Scala – 1 Avenue Henry Dunant – 98000 Monaco
Tel : +377.97.97.79.29
E-mail : info@miells.com
4. Data Collected and Processed, Purposes and Legal Bases for Processing
The Agency ensures that it only collects personal data from its clients and prospects that is strictly necessary for the purposes of the processing operations implemented, details of which follow:
4.1 Data Collected at the Agency
| Processing Purpose | Data Categories | Legal Basis for Processing |
| Management and execution of prospecting, targeted marketing and personalized communication operations | – Identification data (title, surname, first name, contact details (email, postal address and telephone)) – Data relating to the real estate project and/or characteristics of real estate properties – Data relating to family, personal and professional situation – Data relating to financial and asset situation – Any other personal data necessary for the purpose of processing. | Consent / Legitimate interest in promoting the Agency’s services |
| Conducting studies, reporting and statistics | Title, surname, first name, contact details, data relating to the real estate project and/or characteristics of real estate properties and any other personal data necessary for the purpose of processing. | Legitimate interest in improving the performance and quality of the Agency’s services |
| Management and processing of requests to exercise rights relating to personal data of data subjects | Title, surname, first name, contact details, subject of request, copy of exchanges and any other personal data necessary for the purpose of processing. | Legal obligation |
| Management and processing of complaints | Title, surname, first name, contact details, subject of complaint, copy of exchanges and any other personal data necessary for the purpose of processing. | Legitimate interest in improving the quality of the Agency’s services |
| Proper execution of pre-contractual and contractual documents signed by clients | Identification data (title, surname, first name, contact details (email, postal address and telephone)) – Data relating to the real estate project and/or characteristics of real estate properties – Data relating to family, personal and professional situation – Data relating to financial and asset situation – Any other personal data necessary for the purpose of processing. | Performance of a contract to which the data subject is party or pre-contractual measures taken at their request |
| Compliance with legal and regulatory obligations resulting in particular from real estate agency activities | – Identification data (title, surname, first name, contact details (email, postal address and telephone)) – Data relating to the real estate project and/or characteristics of real estate properties – Data relating to family, personal and professional situation – Data relating to financial and asset situation – Any other personal data necessary for the purpose of processing. | Legal obligation |
| Organization and management of public and private events organized by the Agency | Identification data (title, surname, first name, contact details (email, postal address and telephone)) | Consent / legitimate interest in promoting the Agency’s services |
4.2. Data Collected via the Agency’s Website
| Processing Purpose | Data Categories | Legal Basis for Processing |
| Responding to information requests sent via the Website forms | Title, surname, first name, contact details, data relating to the real estate project and/or characteristics of real estate properties, technical and navigation data (Pages visited, device used, IP address, cookies) and any other personal data necessary for the purpose of processing. | Consent |
| Relationship management and follow-up of your requests in our CRM | Legitimate interest | |
| Sending newsletters and communications about our services | Consent | |
| Management and execution of prospecting, targeted marketing and personalized communication operations | Consent / Legitimate interest in promoting the Agency’s services | |
| Audience analysis (GA4) | Consent (via cookie banner) |
In the absence of consent, no navigation data is collected for analytical purposes.
All personal data is collected from the data subjects or when the information is publicly available.
5. Data Recipients
The Agency only communicates the personal data of clients and prospects to authorized and determined recipients.
The personal data collected is intended for the Agency’s authorized internal services as well as duly authorized personnel of partners, service providers and suppliers involved strictly within the framework of the real estate transaction or the related legal and regulatory obligations.
This may include, when necessary, regulated professionals such as notary offices, banking institutions, legal or accounting advisors, acting within the limits of their respective attributions and in compliance with the applicable regulations regarding the protection of personal data. Only the data necessary for the intended purpose is communicated.
6. Storage and Transfer of Your Personal Data
Certain data may be stored by service providers offering international services. When this involves processing outside Monaco or a country recognized as offering an adequate level of protection, appropriate contractual guarantees are put in place to ensure a level of protection consistent with Monegasque legislation.
For certain operations, personal data may be transmitted to companies located in countries outside the European Union. Prior to transfer outside the European Union, and in accordance with current regulations, the Agency ensures the security of these data transfers.
7. Retention of Personal Data
The personal data of the Agency’s clients is retained for the entire duration necessary for the execution of the contracts that bind them and, beyond that, for a period consistent with legal and regulatory obligations:
- 5 years after the cessation of the business relationship for obligations to combat money laundering, terrorist financing and proliferation of weapons of mass destruction and corruption;
- 10 years for accounting and tax obligations.
The personal data of prospects is retained for 1 year from the last commercial relationship or after two unsuccessful solicitations.
Personal data processed in the context of managing requests to exercise rights or complaints is retained for the period strictly necessary to process the request, then for an additional reasonable period allowing the processing to be justified and to respond to any legal or litigation obligations.
Beyond the aforementioned periods, the personal data of the Agency’s clients and prospects is archived or anonymized.
8. Data Security
The Agency implements all security measures for its information system to ensure the availability, integrity and confidentiality of the personal data of clients and prospects.
9. The Rights of the Data Subject and the Exercise of Their Rights
9.1. The Rights of the Data Subject
By virtue of the provisions of Law No. 1.565 of December 3, 2024, the Agency’s clients and prospects, whose data has been collected, have the ability to exercise the following rights:
- The right to information;
- The right of access to their data;
- A right to rectification of their data;
- The right to erasure of their data;
- The right to restriction of processing;
- The right to object to the processing of their data;
- The right to data portability;
- The right to object to profiling;
- The right not to be subject to a decision producing legal effects concerning them or significantly affecting them, taken solely on the basis of automated processing, including profiling;
- The right to withdraw their consent;
- A right to lodge a complaint with the Personal Data Protection Authority (APDP).
9.2. Exercise of the Rights of the Data Subject
These rights may be exercised with the Agency that collected the personal data in the following manner:
By post, by writing to the address: SAM MIELLS – Palais de la Scala – 1 Avenue Henry Dunant – 98000 Monaco
By electronic means, at the address: privacy@miells.com
The request must indicate the surname, first name, postal address, email of the applicant and if possible be accompanied by any element justifying their identity.
The Agency provides a response within 1 month from receipt of the request to exercise the right. In certain cases, related to the complexity of the request or the number of requests, this period may be extended by an additional 2 months.
These rights may in certain cases provided for by regulations be subject to exceptions.
In the event of no response or an unsatisfactory response, the data subject has the option to contact the Personal Data Protection Authority (APDP) at www.apdp.mc.
10. Cookie management
Information relating to navigation on the website may be recorded in “Cookie” files placed on your device, subject to the choices expressed regarding Cookies and which you can modify at any time.
10.1. Use of Cookies on the Website
The Cookies used by the Agency on its website are used to establish statistics and volumes of traffic and use of the various elements (audience measurement cookies). A consent banner allows you to accept or refuse non-essential cookies.
10.2. Cookie Settings with the Consent Manager
You can choose at any time to express and modify your wishes regarding cookies, by the means described below:
10.2.1. Cookie Settings with the Consent Manager
We respect your privacy. When you browse the Agency’s website, cookies are placed on your browser to measure the site’s audience and carry out personalized advertising targeting operations. Your choices regarding cookies are saved for 12 months.
To modify your preferences subsequently, click on the “Configure cookies” link located in the page footer.
“Continue without accepting” “Configure cookies” “Accept all”
10.2.2. Settings for Your Browser Software
You can configure your browser software so that cookies are saved on your device or, conversely, that they are rejected, either systematically or according to their issuer.
Cookie configuration differs depending on the browser used:
- For Edge™: https://support.microsoft.com/en-gb/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d
- For Firefox™: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- For Opera™: https://help.opera.com/en/latest/web-preferences/#cookies
- For Safari™: https://support.apple.com/en-euro/105082
- For Chrome™: https://support.google.com/chrome/answer/95647?hl=en&sjid=10176154467335366257-EU
10.3 Opt-Out List for Managing Cookie Placement
You also have the option to object to the placement of cookies by accessing the website: https://www.youronlinechoices.com/uk/your-ad-choices/
10.4 Third-Party Editor Links
The Agency uses Google Analytics audience measurement cookies which can be configured at the following address: https://tools.google.com/dlpage/gaoptout?hl=en
11. Conditions for Modification of the Privacy Policy
The Agency reserves the right to modify this Policy at any time to ensure its compliance with current law for its clients and prospects.
Clients and prospects are invited to review this Policy each time they use the Agency’s services, without the need for formal notification.
Any modification will be published on this page, with an update date. In the event of any dispute regarding the interpretation of the content of the Privacy Policy, only the French version shall prevail. This policy was last updated on December 30, 2025.
